Privacy

Who we are

Mileage Service Centre is responsible for the personal information described here. You can contact us about it at [email protected].

What we collect

Your name, email address, phone number, the address where the work is carried out, your vehicle registration and vehicle details, the reason you give for the work, and the mileage readings before and after it.

Why

To arrange and carry out your booking, take payment, keep a record of the work, and contact you about it. If you agreed to it when booking, we also send a thank-you message and a reminder around a year later. Every such message has an unsubscribe link.

Payments

Card payments are handled by Stripe. We never see or store your card number.

Vehicle look-up

Your registration is checked against DVLA and DVSA (MOT history) records to identify the vehicle.

Live tracking

On the day of your booking, your tracking page shows our technician's location only when you are the next job and they are close. Your address is not shown to other customers.

Who we share it with

Only the services needed to run your booking: Stripe (card payments), DVLA and DVSA (vehicle look-up), and our email and website hosting providers. We do not sell your information or pass it to anyone for their own marketing.

How long we keep it

We keep booking, payment and work records, including the mileage readings before and after the work and the reason you gave for it, for six years after your most recent job. We need them for tax and accounting, to deal with any question or dispute about the work, and as a record that the correction was carried out for a legitimate reason.

If you asked for a date and no booking followed, we keep that request for twelve months.

We keep your contact details for reminders until you unsubscribe or ask us to stop. Unsubscribing stops the reminders; it does not delete the records of work already done, which we keep as described above.

Your rights

You can ask for a copy of the information we hold about you, ask us to correct it, or ask us to delete it, by emailing [email protected]. Where we need to keep a record for the reasons above, we will tell you.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Mileage Service Centre is a trading name of Zavyar Ltd, a company registered in Scotland (no. SC867027). Registered office: 11 Forrest Road, Edinburgh, Scotland, EH1 2QH.