Terms & conditions
Legitimate use
Our digital mileage correction services must be used with the intention that they are for legitimate reasons. By accepting our service, the customer acknowledges this to be true.
If a customer sells the vehicle on to someone else, it is the seller's duty to inform the new buyer of these changes.
We comply with all the laws regarding mileage correction and reset. It is not an offence in this country to change the odometer on your own personal vehicle or to correct a false reading. It is an offence to sell the vehicle knowing that the reading shown is lower than the actual reading.
If the car's mileage cannot be guaranteed, you must display a disclaimer on the odometer that is the same size as, or larger than, the odometer itself.
Liability
This service is used at the sole risk of the customer. We will not be held responsible should problems arise after we have performed our service, and we will not be held responsible for any illegal misuse of this service.
Bookings, deposits and payment
A deposit is taken when you book online and confirms your booking. The remaining balance is due when the job is completed and can be paid by the card saved at booking or in cash. Arrival times are subject to the day's route and may change.
Cancellations, changes and refunds
Changing your booking
You can move your booking to another date free of charge if you tell us at least 48 hours before the day of your appointment. We will offer you the next date we are in your area.
Cancelling
- More than 48 hours before your appointment: your deposit is refunded in full.
- Less than 48 hours before your appointment: your deposit is kept. By then we have planned the day's route around your job and can rarely fill the slot.
- Within 14 days of booking: if you booked online and change your mind within 14 days, and we have not yet carried out the work, you are entitled to a full refund of your deposit.
If we cannot reach you or the vehicle
If we arrive and the vehicle is not there, cannot be accessed, or nobody is available to hand it over, and we cannot reach you by phone, the deposit is kept and the booking is treated as cancelled. Arrival times depend on the day's route, so please keep your phone on and follow your tracking page.
If we cancel or cannot do the work
- If we have to cancel or move your appointment, for example because of a breakdown or severe weather, we will offer a new date or refund your deposit in full, whichever you prefer.
- If we attend and find we cannot carry out the correction on your vehicle, your deposit is refunded in full and no balance is charged.
The balance
The balance is only due once the work is completed. It is never charged for a job that did not go ahead.
How to cancel or change
Reply to your confirmation email or email [email protected] with your booking reference.
How refunds are paid
Refunds go back to the card you paid with, usually within 5 to 10 working days.
Nothing in this policy affects your statutory rights.
Mileage Service Centre is a trading name of Zavyar Ltd, a company registered in Scotland (no. SC867027). Registered office: 11 Forrest Road, Edinburgh, Scotland, EH1 2QH.